Days 1–3
Step 1 · Facts
We confirm what is true — hours, services, prices, licences and the photos you own. Nothing is published from memory.
- You give
- Your public links and facts
- You get
- A written fact sheet
How we work
Five steps, no surprises.
The same five steps on every project. Each one says what you give, what you get and roughly when — and nothing starts before the scope is written down.
The five steps
Facts → Path → Build → Launch → Learn.
Week 1
Step 2 · Path
We choose the one action each page must produce, then agree scope, price and exclusions in writing.
- You give
- One decision-maker
- You get
- A fixed quote and page plan
Weeks 1–3
Step 3 · Build
You review a private, working preview in both languages. Feedback is gathered in two focused revision windows.
- You give
- Feedback, twice
- You get
- A preview link, not a slide deck
Weeks 2–4
Step 4 · Launch
We launch into accounts registered to you and test the action end to end: a real request, in both languages, received by a named person.
- You give
- Account access you can revoke
- You get
- Your domain, hosting, files and access
Within the warranty
Step 5 · Learn
After launch we look at what customers actually did — calls, requests, directions — and write down what we can and cannot measure yet.
- You give
- Nothing new
- You get
- A short post-launch note
Revisions
Two rounds, one decision-maker.
Feedback comes in two focused rounds instead of a stream of messages, and one person approves. Changes outside the written scope are quoted before anyone starts them.
Counts as a revision
- Wording, order and emphasis on agreed pages
- Swapping approved photos
- Adjusting the agreed form’s questions
- Fixing anything that does not match the approved facts
Is new work
- A page that was not in the scope
- A new language, platform or integration
- A redesign after approval
- Anything after the two windows — C$95/hour, 30-minute minimum
Warranty
90 days of defect coverage.
For 90 days after launch, we fix technical defects in what we built.
Covered
- A form that stops submitting
- A layout that breaks on a supported phone or browser
- A link we built that fails
- A language switch that loses the page
Not covered
- New content, menus or prices
- Changes on third-party platforms
- Problems caused by edits made outside our work
- Requests after 90 days — quoted normally
Handoff
What you hold at launch.
- The domain, registered to you
- The hosting account, in your name
- The site files and their history
- An access list: who can change what
- Plain-language notes on updating hours, prices and photos
- The measurement setup and where to read it
French
How French is handled.
English and French are written as two complete paths — pages, forms, errors, confirmation messages and emails. French is reviewed by a Québec reviewer before launch; until then it is labelled as a draft and kept out of search. If a platform you use cannot display French, we tell you before we build around it.
Ready for a website customers actually use?
Tell us about your business and the one thing customers should be able to do. We reply with a next step — never a sales sequence.